Products that include software which require activation. In-Ear headphones due to health and hygiene reasons. These items will be clearly identifiable. Special order items and cables cut from a reel (priced per metre). We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty.Īs we're sure you'll understand, there are some products that we can't offer returns on due to their nature. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items. Items need to be returned in "as new" condition in their original packaging. If a returns number is provided then please ensure that the parcel has this clearly marked. Once we have confirmed your return, please ensure that you return the item within 14 days. You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)Īll return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required). For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances. We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. If you're not happy with your item or you've changed your mind.Įven though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.įor any further enquiries with regards to your delivery please contact us on 020 8813 7666 and one of our adviser's will be happy to help. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. To avoid any disapointment please contact us before making your order. Please note that we are unable to ship some items outside the UK. We reserve the right to cancel any orders where you are do not pass our security checks or do not pay for appropriate postage. may need to be provided by the cardholder. Shipping to international destinations may require further security checks and I.D. This charge is not final and we may need to charge for additional postage if required. Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. We will confirm via email once we know more from our delivery partner. We are still accepting orders to these destinations however delivery times and prices are not final. This means that for the time being we are unable to ship items to these locations. UK Non-mainland and International destinations.ĭue to the UK leaving the EU, some of our delivery partners have changed the way we ship to international and offshore destinations. You will receive your tracking information via email once we have despatched your order. Yes - Order tracking is offered as standard on all items, whether they are shipped via DPD or Royal Mail. *Please note that international orders may require extra checks before we are able to despatch your order so timescales may vary. Orders placed on weekends will be processed and despatched the following working day. Orders placed before 3pm are processed and despatched the same day (excluding bank holidays and weekends). Orders to UK non-mainland and international destinations can take longer. Please see below for more information.ĭepending on the delivery service you choose, delivery usually takes between 1-3 working days to mainland UK from the moment we despatch your order. On some items this is provided for FREE.įor orders to UK Non-mainland and International destinations, there will be an additional charge at checkout. Next working day courier service is available on all orders for a small fee of £4.99. Standard 2-3 working day delivery is FREE on all orders to mainland UK. We ship to addresses within the UK using Royal Mail and DPD couriers.
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